determined in accordance with the following formula: Sale Shares Price = Permata Book Value (as set out in the last financial statements published prior to the date of confirmation of satisfaction of all

closely to the food cost management especially, to reduce food wastage without compromising on food standards and customer satisfaction. At the same time, the Company also improve on the purchasing

right time with ever-greater consideration of consumer protection and customer privacy, taking into account the changing customer expectations. Along with this, we focus on predictive risk management

Human rights due diligence ▪ Cyber security Policy ▪ Data Privacy policy o Privacy notice ▪ Vendor Assessment ▪ Environmental Policy o Energy Policy • Energy Conservation Policy • Energy Management Policy

%, mainly due to decreasing of advertising and promotion expenses by Baht 7.83 million because in this year, the Company focuses on internal marketing by creating customer satisfaction. Administrative

million because in this year, the Company focuses on internal marketing - creating customer satisfaction by providing incentive for the successful branches. Administrative expenses For the 3 months period

adaptation & mitigation 2010 Operational Efficiency Sustainability Report 2011-2013 Customer Satisfaction Survey (Regional) Bi-annual Meeting Innovation Council Supplier Code of Conduct 2014 2016 Carbon

consumer protection and customer privacy, taking into account the changing customer expectations for greater convenience and speediness over omni-channel. Beyond the above strategies, we focus on proactive

customer expectations, consumer protection and customer privacy. Beyond these strategies, we focus on predictive risk management with the aim of maintaining KBank’s stability as a leading financial

at ATMs.  Strengthening of customers’ data protection and privacy management: A working group was set up to study and progress action to comply with the personal data protection law which will come