confidence in service quality? (e.g. firm's SOQM, firm's strategy and governance & leadership, transparency report, firm inspection results, non-compliance with law and regulation and responses to emerging

terms of gCO2e/kWh (converted from the original gCO2e/MJ (primary energy) for compatibility purposes). For heating/cooling, and co-generation (combined heat and power – CHP) facilities using biofuel