Investor Return – Mind the Gap ©2015 Morningstar, Inc. All rights reserved. Kittikun Tanaratpattanakit Investor Return – Mind the Gap Agenda 2 gBackground g The Real Test is Whether Investors Succeed

Intro to Impact Flow An Introduction to Impact Flow Impact Management and Measurement Tool Inspire Incubate Invest Spread insightful inspirations and build learning networks through a combination of

for their annual acknowledgement. Training and evaluation of employees’ knowledge of compliance with the Code of Conduct and Anti-Corruption Policy were also undertaken via the KBank e-Learning system

via KBank e-Learning system  Communicating to employees the Anti-Corruption Policy and informing them of communication channels for accepting information, suggestions or complaints via internal media

General Meeting of Shareholders  Organizing training and evaluation of employees’ knowledge of compliance with the Code of Conduct and Anti-Corruption Policy via the KBank e-Learning system  Holding a

Board of Directors, management, employees, customers and suppliers, through dissemination of knowledge in various media such as cyber awareness campaign for customers, e-Learning, security newsletter

CONGLOMERATE, to ensure common understanding and practices • Organizing training and evaluation of employees’ knowledge of compliance with the Code of Conduct and Anti-Corruption Policy via the KBank e-Learning

compliance with the Code of Conduct and Anti-Corruption Policy via KBank e-Learning system - Conducting “KBank Honest People” campaign to promote integrity and ethical practices among employees - Communicating

Clusters and Their Financial Literacy 14.55: Investor Return – Mind the Gap 15.25: Break 15.35: Trigger Funds: Trick or Treat 16.15: Open Discussion Thai Investor Clusters and Their Financial Literacy Arnond

promote corporate governance practices • Organizing training courses and evaluation of employees’ knowledge of compliance with the Code of Conduct and Anti-Corruption Policy via KBank e-Learning system