Questionnaire No. Particulars Reference /Guidance Notes Description Risk Assessment Process for Governance and Leadership element A1 What are the quality risks in Governance and Leadership element

confidence in service quality? (e.g. firm's SOQM, firm's strategy and governance & leadership, transparency report, firm inspection results, non-compliance with law and regulation and responses to emerging

/Guidance Notes Description 1 How is the firm dealing with the following (external issues): • challenge of real time systems with large numbers and/or high value transactions (e.g. banks, travel agents