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– when combined with the amount paid to the Financial Institutions Development Fund in compliance with this law, the Deposit Protection Agency and the Bank of Thailand as required by the law on improvement
, convenient and complete processes to accommodate customer business operations. - K-Contact Center: Focus has been on service quality enhancement through procedural improvement in three major areas, i.e., 1
always on customer relationship management (CRM) efforts and better customer care, wherein their feedback contributes to the continual development and improvement of our work processes. In response to the
Digital Risk Management 18 Strategic Risk Management 19 3. Business Directions and Operations of Core Businesses 21 3.1 Sustainable Development and Corporate Governance 21 3.2 Business Directions of
and business opportunities in each individual sector and area across all industries. In parallel, we focused on the development of technological solutions with the aim of becoming “Customers’ Life
the enhancement of our business capabilities to achieve sustainable growth and maintain our market leadership over the long term through collaboration and synergy with other companies within