” concept. All of these endeavors aim to understand and anticipate each individual customer’s needs under the “Segment of One” concept, and to provide smart, personalized financial and life solutions to the

159.3 109.1 4.0 188.6 3.4 investment income others income million baht Revenue Comparisons 2006-2007 19 programs for individual staff were developed from the results of the assessment on their potential

of the Criteria described in Steps 1, 2, 3 and 4 above. Developed by leaders in the hydropower sector The Hydropower Criteria were developed with the input of multiple expert stakeholders. The Climate

were revised by the Stock Exchange of Thailand in 2012 and came into effect in 2013. Also, the Thai Institute of Directors has developed a star-rating system to assess the corporate governance of

of resources and capabilities a particular firm has because of systemic interaction between the family, its individual members and the business” • Mapping the family-firm typology. - Bennedson et al

requirements set in the Building Criteria. The Criteria are developed through a consultative process with Technical Working Groups (TWGs) and Industry Working Groups (IWGs), and through public consultation. The

and business opportunities in each individual sector and area across all industries. In parallel, we focused on the development of technological solutions with the aim of becoming “Customers’ Life

Benchmarks Climate Change Adaption Resilience Resilience benefit, Investment (Capex, R&D) 9, 13 Climate Change Adaptation Public sector funding in developed countries or financing from international

’ Life Platform of Choice”, we have upgraded our capability in data compilation and analytics, allowing us to understand and anticipate each individual customer’s needs under the “Segment of One” while

for reform in individual countries. 4 G20/OECD PRINCIPLES OF CORPORATE GOVERNANCE © OECD 2015 The Principles were originally developed by the OECD in 1999 and last updated in 2004. The current review