digital clients so they can increase their revenues and reduce customer servicing costs. V3 22/02/62 14:27 น. 3 Thai Banking Industry in 2019 Global economic growth is likely to be slow and uncertain, while
. Revenue from services 696.0 796.8 -12.6% 2.1 Fully Outsourced Contact Center Management Service 499.5 540.4 -7.6% 2.2 Outsourced Contact Center Facility 28.0 54.0 -48.1% 2.3 Outsourced Customer Service
Outsourced Contact Center Facility 11.1 28.0 -60.5% 2.3 Outsourced Customer Service Representative 181.8 141.2 28.8% 2.4 Maintenance Service 24.1 27.3 -11.5% Total 756.3 710.9 6.4% 1. Revenue from sales and
. Revenue from services 796.8 874.4 -8.9% 2.1 Fully Outsourced Contact Center Management Service 540.4 647.0 -16.5% 2.2 Outsourced Contact Center Facility 54.0 86.6 -37.6% 2.3 Outsourced Customer Service
services 167.0 239.8 -30.4% 2.1 Fully Outsourced Contact Center Management Service 116.4 163.9 -29.0% 2.2 Outsourced Contact Center Facility 7.8 18.8 -58.6% 2.3 Outsourced Customer Service Representative
services 185.6 167.0 11.2% 2.1 Fully Outsourced Contact Center Management Service 133.4 116.4 14.6% 2.3 Outsourced Customer Service Representative 43.1 33.5 28.7% 2.2 Outsourced Contact Center Facility 5.6
. Revenue from services 172.7 185.6 -6.9% 2.1 Fully Outsourced Contact Center Management Service 114.2 133.4 -14.4% 2.2 Contact Center Facility Outsourced 1.2 5.6 -78.0% 2.3 Customer Service Representative
Company also focuses to increase more customers by promoting online registration, increase more customer service points to receive applications. Thus, company promotes online register as well as more places
Outsourced Customer Service Representative 24.0 35.0 33.3 (4.6%) 39.1% 61.7 104.5 69.4% 2.4 Maintenance Service 10.9 16.4 14.0 (14.9%) 28.8% 24.6 51.3 108.9% Total 239.4 204.1 180.1 (11.8%) (24.8%) 687.7 625.1
133.4 136.6 2.4% 8.6% 242.3 270.0 11.5% 2.2 Outsourced Contact Center Facility 7.2 5.6 2.0 (63.9%) (71.8%) 14.9 7.6 (49.1%) 2.3 Outsourced Customer Service Representative 34.1 43.1 41.1 (4.7%) 20.3% 67.6