customer care. In addition, during the renovation, payroll was saving by assigning colleagues to work at sister MOHG properties around the world. An additional finance cost of Baht 4.6 million or 190.6% was

decreased by Baht 39.0 million or 22.7% compared to Q2 2018. During the year, the hotel carefully managed costs while retaining a minimum impact on the quality of guest services and customer care. In addition

closely monitor and evaluate the situation in order to limit the impact of COVID-19 on profitability and to preserve our financial flexibility. Associate and Customer Care The Company had implemented a

to ensure customer satisfaction through multiple services such as 24-hour customer care and fast installation service within 24 hours. FY21 Operational summary In FY21, total mobile subscribers

always on customer relationship management (CRM) efforts and better customer care, wherein their feedback contributes to the continual development and improvement of our work processes. In response to the

KBank prioritizes customer service and accessibility while also supporting government policies. Focus has thus been on the development of personnel and work processes for enhanced customer care and

KBank prioritized enhancement of customer care and service efficiency in order to deliver an excellent customer experience. Through the One Team project, our personnel are equipped with knowledge and know

diverging monetary policies, businesses may have to contend with Thai Baht volatility and rising interest rate trends. Given the changing customer behavior amid new technologies, regulatory changes and

over the long term. Guided by our core strategies of “Customer Centricity", KBank has decided to redefine our aspiration to become “Customers’ Life Platform of Choice”, meaning the most-preferred

ultimate controlling person, falls into one of the following situations, securities company shall classify the customer into a group that extra care is given and enhanced KYC/CDD process must be performed