journey. That is why the Expectations Ladder sets out a summary of encouraged actions over four tiers, from those beginning to think about climate (Tier 4) to the net zero standard-setters (Tier 1). The

Community (AEC), and the advancing digital age amid the rapid pace of technological advancement, thus leading to changing customer behavior, regulatory changes and life platform-driven competition. Given the

. Nonetheless, the business sector remained challenged by new modes of competition, the broader marketplace amid the advancing digital age, regulatory changes, the rapid pace of technological advancement and fast

strong across-the-board growth. The business sector remained challenged by new modes of competition amid the advancing digital age and the rapid pace of technological advancement, together with the

ัเท ัาก ัน 28 2030 Toyota CO2 Neutrality by 2050 to 2035 First Tier Denso 2035 Secound Tier 2035 Third Tier CO2 2035 Toyota Plant RE 100 by 2035 Denso RE 100 2035 FDI+SMEs Tier RE 50 2030 SMEs RE 50

range target of 1-3% to be in line with the changes in financial conditions and structurally lower inflation stemming from 1) aging society 2) growth of e-Commerce and 3) technological advancement

sector remained challenged by new modes of competition in a broader marketplace amid the advancing digital age and its rapid pace of technological advancement. Businesses have also had to cope with Thai

significant event). SIM & device sales were Bt6,368mn decreasing 0.6% YoY and 15% QoQ. The drop QoQ was mainly from lower sales of high- tier products. Net margin was -1.1% , compared to -6.7% in 1Q17 and -0.6

a larger postpaid subscriber base. %Bad debt to postpaid revenue was 4.3%, compared to 3.6% in 2016, following penetration into mid- to low-tier customer segments. 4 2017 MD&A Advanced Info Service

. What is it, who established ICAPs and Why b. High level intro to the resources available / ICAPs case studies c. Interpreting the Ladder sub-pillars and moving from Tier 4 to Tier 1 d. Poll questions 3