customer relations and consequently achieved our highest-ever customer satisfaction score of 85.61%. IVL also achieved a Net Promoter Score of 38 as compared to an average score of 20 (as reported by a third
an aggregate score as a whole measure of CSR performance. Following the equal weighting scheme of ASSET4, ESG aggregate score (𝐸𝑆𝐺) computed as a simple average of three pillar scores is also used
for retirement saving Dual Process Theory 15 16 Experimental Design Experiment 1: Simple vs Complex Tax Incentive Option Pre-Requisition filtering respondents who understand how tax deduction works
determined in accordance with the following formula: Sale Shares Price = Permata Book Value (as set out in the last financial statements published prior to the date of confirmation of satisfaction of all
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Transfer and Securities Allocation Transaction will occur upon the satisfaction of the conditions precedent as specified in the Entire Business Transfer Agreement, entering into between the Company and SUTGH
closely to the food cost management especially, to reduce food wastage without compromising on food standards and customer satisfaction. At the same time, the Company also improve on the purchasing
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