, convenient and complete processes to accommodate customer business operations. - K-Contact Center: Focus has been on service quality enhancement through procedural improvement in three major areas, i.e., 1

มาบริษัทได้ด าเนินการ upgrade ลูกค้าท่ีใช้บริการ 3BB เดิมจากเทคโนโลยี xDSL มาเป็น FTTx ณ สิ้นไตรมาส 2 ปี 2562 ลูกค้าท่ีใช้บริการ 3BB มีจ านวนท้ังสิ้น 3.10 ล้านราย ในจ านวนนี้เป็นลูกค้าท่ีใช้บริการ FTTx

forward the efficiency improvement of ABP5 via LTSA with Siemens After ABP3 entered the additional Long Term Service Agreement (LTSA) with Siemens in December 2018 – January 2019 in order to improve

durable goods. The Thai economy hence showed ongoing improvement from the first quarter. Nonetheless, the economic expansion, which was still limited and uneven, affected the performance of KBank and our

additional investment to upgrade office building’s facilities. - Administration expenses increased due to additional headcount required for the succession plan. Extraordinary items included 15.2 million baht

context, KBank and K Companies operate our business as a Bank of Sustainability under appropriate risk management and good corporate governance. We accentuate enhancement of our business capabilities to

for detecting potential data risk, which can thus be managed more efficiently in a timely fashion. - Preparation, improvement and enhancement of advanced threat prevention to ensure that digital and

Rating for the year 2019, be acknowledged. TRIS Rating upgraded the Company rating and the ratings of the Company’s outstanding senior unsecured debentures to “A” from “A-”. The rating upgrade reflects

projects. ABP5 efficiency improvement via LTSA with Siemens ABP5 completed maintenance service under Long Term Service Agreement (LTSA) with Siemens in August. This is the second project implemented after

the enhancement of our business capabilities to achieve sustainable growth and maintain our market leadership over the long term through collaboration and synergy with other companies within