improvements in order to deliver an excellent customer experience, along with the development of technological solutions, all with the aim of becoming “Customers’ Life Platform of Choice”. In the first quarter
fortify the firm’s quality control system. The SEC believes improvements on the following issues would further strengthen this element of the firm-level quality control. 13 Risk assessment during client
to strengthen customer engagement through digital channels and reinforce our digital banking leadership in support of the national policy of making Thailand a cashless society, KBank, in the second
strengthen customer perception towards KBank as an “Embedded Trust” agent in order to deliver an excellent customer experience. We also redefine the concept of the way we work to support Customer’s Life
excellence, with greater consideration of consumer protection in order to deliver excellent financial products and an unsurpassed service experience to all our customers. Meanwhile, KBank places equal
delivering an excellent customer experience in order to empower every customer’s life and business, we prioritize the offering of attentive and inclusive services as a trustworthy service provider. We can
largely to healthier growth of exports and tourism, especially in the first half of the year. Meanwhile, the government continued to implement measures to promote and strengthen the domestic economy through
fortify the island’s energy security by reducing its dependence on imported fossil fuels GHG Accounting Process for Business 21 The GHG Accounting Process DEFINE SCOPE Set boundaries and determine approach
provide smart personalized “Financial and Life Solutions” to the right customer at the right time. We continue our endeavor to deliver an excellent customer experience with ever-greater consideration of
developing and maintaining sustainable growth of the Thai capital market. In so doing, the SEC also aimed to strengthen the overall economy and promote a bigger role of the capital market in the economic