in TSQM 1 and 2 by hightlighing them in yellow. Additionally, mark the minimum quality objectives mentioned in TSQM 1 and 2 that are separated into sub-quality objectives by highlighting them in blue
firm’s strategic and business plan. If yes, please describe. 2 How does the firm conduct the estimation of personnel needs (e.g. developing succession plan)? 3 How does the firm deal with the staff