Questionnaire No. Particulars Reference /Guidance Notes Description Risk Assessment Process for Governance and Leadership element A1 What are the quality risks in Governance and Leadership element

confidence in service quality? (e.g. firm's SOQM, firm's strategy and governance & leadership, transparency report, firm inspection results, non-compliance with law and regulation and responses to emerging

; • charters, excursions and other occasional coach services; • taxi operation; • passenger cars; • airport shuttles. • other renting of private cars with driver; • operation of school buses and buses for