Directions of KASIKORNBANK and the Wholly-owned Subsidiaries of KASIKORNBANK in 2018 and Outlook for the Next Five Years 23 3.3 Customer Segments and Services 25 3.4 Service Channels 31 3.5 Awards and

managed appropriately, accounting for customers’ business operations and service provision.  Uplift of risk and compliance related functions to be more integrated and efficient by setting up “Risk and

ensure confidence towards our operational risk management efficiency. Key developments included:  Implement Market Conduct Policy and monitor compliance to ensure that KBank’s sales and service management

remaining available credit. Customers can also verify cheque status, both received and issued, and the system gives advance notice of potentially returned cheques. Working with Advanced Info Service Plc and

been enhanced for greater service efficiency and stability in conformity with the Payment Card Industry Data Security standard (PCI-DSS). - K-Contact Center: We aim to be the “Smart Customer Solution

time, we have focused on collaboration and synergy with other companies within KASIKORNBANK FINANCIAL CONGLOMERATE, Muang Thai Life Assurance Public Company Limited and our business partners, for service

segments, we focus on creating innovations and managing financial products, as well as reinforcing our sales and service quality excellence, with greater consideration of consumer protection in order to

ที่ ITV / 2545 - Translation - AIS-CP 015/2020 18 June 2020 Subject: Establishment of new joint venture and subsidiary company To: President The Stock Exchange of Thailand Advanced Info Service Plc

conformity to be deemed as compliance with the relevant regulations under this Notification; (3) require derivatives exchanges to submit reports or any particular documents to the SEC Office periodically or

any disgraceful record, and must comply with the performance standards as specified in the notification of the Office; (3) Supervise and monitor to ensure that its personnel perform in compliance with