year Baht 642. 53 million or 87. 40% due to the continuing high demand of new products launched in Q4/ 2020. Moreover, the Company was able to manage inventory to support customer demand by the high

2019 because the major customer which is Siam Commercial Bank (SCB) has slowed down the use of such service due to the pandemic of COVID-19 that make it difficult to get into customer’s work place and

accumulated from the previous year as the company’s group having 21 projects under the construction in 2019, more than 13 projects in 2018. While Low-rise condominium customer are still the main customer of the

dimensions – economy, society and environment – under good corporate governance, appropriate risk management and effective cost management. Guided by the Customer Centricity strategy and our resolution of

continued offering low-end unlimited data plans in both prepaid and postpaid segments in order to maintain customer base and expand market share. Hence, mobile revenue slightly declined by 0.7% YoY to

Outsourced Contact Center Facility 22.0 18.8 7.6 (59.6%) (65.6%) 46.1 26.4 (42.8%) 2.3 Outsourced Customer Service Representative 19.7 36.2 35.0 (3.4%) 77.9% 37.7 71.1 88.5% 2.4 Maintenance Service 8.0 20.9

agricultural sectors which is the main customer of the company. Anyhow, the company still have higher revenue from the sale of Flexible packaging (new production line) compared with the same period of previous

6.7 (6.9%) (55.3%) 41.4 21.7 (47.6%) 2.3 Outsourced Customer Service Representative 33.3 34.1 34.1 (0.0%) 2.4% 104.5 101.7 (2.7%) 2.4 Maintenance Service 14.0 9.3 5.0 (46.2%) (64.3%) 51.3 23.5 (54.2

marketing activities to educate the water quality, which is consistent with the business model of the customer group continuously. Include activities to promote and educate cleaners and disinfectants to

amount through Boonterm kiosk more than 20%, compared to 2017  Expanding new target of customer by launching E-wallet application on smartphone called “Be Wallet” with the target of over 200,000