complaint handling system in relation to securities business undertaken by the securities company, its employee or its agent; (2) receive a complaint in (1) from a customer and complaint from a customer
representative in accordance with Section 100, with the SEC Office’s approval. Clause 2 A securities company shall proceed with a customer complaint as follows: (1) manage to have a customer complaint handling
) | - |- Representatives Offices Establishment (Section 93) |- Complaint Handling |- Anti-money Laundering |- Information Technology |- Business Continuity Management (BCM) |- Arbitration |- Appeal |- Others | - |- Public
)) | - |- Securities Businesses (Section 108) |- Branch Offices / Representative Offices (Section 92, 93) | - |- Branches (Section 92) | - |- Representatives Offices Establishment (Section 93) |- Complaint Handling
) |- Complaint Handling |- Anti-money Laundering |- Information Technology |- Business Continuity Management (BCM) |- Arbitration |- Appeal |- Others | - |- Public Holidays (Section 110) | - |- Segregation of
อสารและการให้ความรู้แก่คนขาย (Communication and Training Program) (4) กระบวนการขาย (Sales Process) (5) การกำหนดวิธีจ่ายค่าตอบแทน (Remuneration Structure) (6) การจัดการเรื่องรอ้งเรียน (Complaint Handling
} as a securities investment consultant for two months, effective since?12 September 2017. In handling these cases, the SEC received KBANK's cooperation in reporting the relevant complaints and
place importance in the handling of its data management system or securities business related evidence. The Criminal Fining Committee therefore imposed a fine penalty on the bank for such defects on 26
. In addition, efficiency of legal enforcement will be enhanced by improving timeframes of case management on investigation and complaint handling, and cooperating with relevant agencies such as the SET