%, mainly due to decreasing of advertising and promotion expenses by Baht 7.83 million because in this year, the Company focuses on internal marketing by creating customer satisfaction. Administrative

million because in this year, the Company focuses on internal marketing - creating customer satisfaction by providing incentive for the successful branches. Administrative expenses For the 3 months period

adaptation & mitigation 2010 Operational Efficiency Sustainability Report 2011-2013 Customer Satisfaction Survey (Regional) Bi-annual Meeting Innovation Council Supplier Code of Conduct 2014 2016 Carbon

used in determination of partner’s remuneration? (Do not need to specify amount of remuneration, just describe the criteria ) 10 Does the firm carry out the staff satisfaction survey results? If yes

the end of 2019  Managing the total usage amount through Boonterm kiosk to more than 10%, compared to 2018  Developing the intelligent kiosk for selling sim card and Electronic Know Your Customer

at the end of 2018  Managing the total usage amount through Boonterm kiosk to more than 10%, compared to 2017  Developing the intelligent kiosk for more capacities to support new business  Expanding

at the end of 2018  Managing the total usage amount through Boonterm kiosk to more than 20%, compared to 2017  Developing the intelligent kiosk for more capacities to support new business  Expanding

Investment & Insurance Penetrate Regional Market To Empower Every Customer’s Life and Business 8 TRANSFORMATION JOURNEYS 1. Ecosystem Partnership & Harmonized Channel 2. Intelligent Lending 3. Proactive Risk

IndustriesSupport Digital INTELLIGENT ELECTRONICS DEFENSE AUTOMATION AND ROBOTICS Services EDUCATION AND HUMAN RESOURCE DEVELOPMENT AEROSPACE & LOGISTICS HIGH-VALUE AND MEDICAL TOURISMHealth Medical & MEDICAL AND

is fair to all customers, with consideration of customer needs and ability.  Continually Develop the Fraud Management and Intelligent System to enhance our potential in investigating potential