133.4 136.6 2.4% 8.6% 242.3 270.0 11.5% 2.2 Outsourced Contact Center Facility 7.2 5.6 2.0 (63.9%) (71.8%) 14.9 7.6 (49.1%) 2.3 Outsourced Customer Service Representative 34.1 43.1 41.1 (4.7%) 20.3% 67.6

%) 309.0 242.2 (21.6%) 2.2 Outsourced Contact Center Facility 7.6 7.8 7.2 (7.7%) (5.3%) 26.4 15.0 (43.2%) 2.3 Outsourced Customer Service Representative 35.0 33.5 34.1 1.8% (2.6%) 71.1 67.6 (4.9%) 2.4

129.1 136.6 137.0 0.2% 6.1% 371.4 407.0 9.6% 2.2 Outsourced Contact Center Facility 6.7 2.0 2.0 (1.8%) (70.5%) 21.7 9.6 (55.7%) 2.3 Outsourced Customer Service Representative 34.1 41.1 40.7 (0.8%) 19.4

Service 136.6 114.2 108.3 (5.2%) (20.7%) 270.0 222.5 (17.6%) 2.2 Contact Center Facility Outsourced 2.0 1.2 4.3 247.1% 111.2% 7.6 5.5 (27.8%) 2.3 Customer Service Representative Outsourced 41.1 47.3 46.8

representation, warranty or undertaking, express or implied, is made as to, and no reliance should be placed on, the fairness, accuracy, completeness or correctness of the information or the opinions contained

 25mn active subscribers and 2.2mn transactions per day  Speed-up strategy to install Boonterm kiosk cover all areas to expand customer base and revenue as well as to prevent competitors entering to

shall comply with the following rules: (1) dealing with customer and customer service: (a) having procedures and methods to know the customer and understand the customer’s investment objective restriction

following rules: (1) dealing with customer and customer service: (a) having procedures and methods to know the customer and understand the customer’s investment objective restriction in order to obtain

operation system shall comply with the following rules: (1) dealing with customer and customer service: (a) having procedures and methods to know the customer and understand the customer’s investment

ทั้งนี้ ควรมีการเปิดเผยข้อมูลดังต่อไปนี้ด้วย       (1)  ข้อมูลเกี่ยวกับค่าความผันผวน (volatility) ที่ บล. ใช้เป็นปัจจัยในการกำหนดราคาขาย DW และค่าความผันผวนแฝง (implied