: 0.8% complaint rate • Treatment: 1.33% complaint rate Robust: Exclude California, NY, Wyoming,

investors 6. National commitments and priorities Effective, robust and impactful engagement on climate in Asia 4 Refresher: setting the scene for corporate engagement in Asia 5 Climate Action 100+ Investor

-recurring items 135.5 18.9 (3.3) (0.2) (102.4%) 1 Adjusted EBITDA for any year/period is defined as Profit (loss) before income taxes plus Finance costs, plus Depreciation and Amortization, deduct (plus) gain

estate market is explored in order to diversify business risk and boost recurring income. Apart from developing residential condominiums, the Company also provides real estate services and property

margin (exclude non-recurring cost) 30% 28% 2% 33% 31% 3% Administrative expenses before adj. 41.45 40.84 2% 83.09 88.68 -6% Adj. staff benefit 2.19 - 2.19 - Adj. previous year SW income 20.31 10.66 90

efficiency management. Majority of restaurant’s operational expenses were lower due to outlet modification as mentioned above. Non-recurring Item In November 2017, there was a fire incident at one of the

strongly, especially on a same-store basis that continues to grow together with cost effective management. Excluding the non-recurring items, total revenue increased 9.0% YoY and net profit increased 7.4

N/A N/A 746,100 KPI 3 2019 (Baseline) 41% 97% 100% N/A Table 2–VE’s assessment of CHANEL’s SPTs Level of ambition4 KPI 1 ROBUST KPI 2 ROBUST KPI 3 ROBUST 1 This opinion is to be considered as the

2017. Excluding the non-recurring items, Company delivered net profit THB 346 mil. or growth of 3.2% y-y as well as primary due to higher Share of Profit of associates contribution. Page 4 of 4 T.K.S

, decrease by Baht 49.4 million or 38.7% from last year due to recognition of non-monetary and non-recurring expenses i.e. share- based payment of Baht 61 million and impairment loss on assets of Baht 13.4