complainants, namely (1) the initial clarification and related documents gathering phase, (2) the case consideration phase, and (3) legal proceedings phase. This complaint handling improvement aims to give more
handling of complaints and disputes, which also consider protection of complainants; (2) designate a unit or personnel to be responsible for handling of complaints and disputes; (3) monitor and examine
use of its services, by taking at least the following actions: (1) set out written rules on handling of complaints and disputes, which also consider protection of complainants; (2) designate a unit or
, by taking at least the following actions: (1) set out written rules on handling of complaints and disputes, which also consider protection of complainants; 13 (2) designate a unit or personnel to be
. Several claimants sharing a like claim against the respondent on the common grounds of laws and facts against the respondent may jointly file the dispute to the Office, provided that each claimant seeks
dispute. Clause 8. Several claimants sharing a like claim against the respondent on the common grounds of laws and facts against the respondent may jointly file the dispute to the Office, provided that each
negotiating with the claimants for reduction of the claims amount, and the final result of this negotiation has not been reached. Financial Costs The Company’s financial costs in 2018 were THB 7.12 million