Customer Service Representative Outsourced million, increased by THB increased both from new customers Enterprise sector. 2.4 Revenue from Maintenance Service 18.8 million or 45.2% Government and State

40.6 million or 28.8% when compared to the prior year. It mainly increased by the customers of Government and State enterprise sector and Private sector. 2.4 Revenue from Maintenance Service for this

increased from Government and State Enterprise customer. 2.4 Revenue from Maintenance Service for this quarter was THB 10.0 million, increased by THB 6.5 million or 184.8% when compared to the same period of

2.7 million or 7.5% when compared to the same period of prior year. It mainly decreased by the customers of Government and State enterprise sector. 2.4 Revenue from Maintenance Service for this quarter

% 1.1 Turnkey Total Solutions 0.9 3.2 2.7 (17.1%) 200.5% 2.1 5.9 182.8% 2. Revenue from services 176.5 185.6 183.0 (1.4%) 3.7% 343.4 368.6 7.3% 2.1 Fully Outsourced Contact Center Management Service 125.8

customers of Government and State enterprise sector and Private sector. 2.4 Revenue from Maintenance Service for the three-month period was THB 5.4 million, increased from the prior period by THB 2.2 million

. Revenue from services 696.0 796.8 -12.6% 2.1 Fully Outsourced Contact Center Management Service 499.5 540.4 -7.6% 2.2 Outsourced Contact Center Facility 28.0 54.0 -48.1% 2.3 Outsourced Customer Service

1 Forth Smart Service Public Company Limited (FSMART) FY18 Management Discussion and Analysis Operational Summary in FY18 2018 Operational Summary  Total revenue from core business was Bt3,339mn

State enterprise sector. 2.4 Revenue from Maintenance Service for the three-month period was THB 14.0 million, decreased from the prior period by THB 2.4 million or 14.9%. However, it was increased from

services 185.6 167.0 11.2% 2.1 Fully Outsourced Contact Center Management Service 133.4 116.4 14.6% 2.3 Outsourced Customer Service Representative 43.1 33.5 28.7% 2.2 Outsourced Contact Center Facility 5.6