services as compared to 85.4% in 2017. This is a good indicator that customers are warming up to outsourcing as they undergo their own journey of HR transformation. 2. Financial position Table 4: Overall

(Kerosene) / Dubai crack spread decreased by 0.76 $/BBL, compared to the average 16.05 $/BBL of the previous quarter. The difference had been influenced by lowering demand due to warming weather in the summer

) and Dubai crack spread (IK/DB) retracted 0.76 $/BBL from the average of 12.95 $/BBL during the previous quarter. This stems from weakened demand due to the warming weather in summer. Also contributing