Discussion and Analysis of Financial Condition and Results of Operations for the year 2556 Translation UWC 031/2560 August 10, 2017 Subject : Management Discussion and Analysis for quarter 2-2017 To

Discussion and Analysis of Financial Condition and Results of Operations for the year 2556 1 Translation UWC 023/2562 August 16, 2019 Subject : Management Discussion and Analysis for quarter 2-2019

Discussion and Analysis of Financial Condition and Results of Operations for the year 2556 Translation UWC 028/2018 August 10, 2018 Subject : Management Discussion and Analysis for quarter 2-2018 To

Customer Service Representative Outsourced million, increased by THB increased both from new customers Enterprise sector. 2.4 Revenue from Maintenance Service 18.8 million or 45.2% Government and State

to the prior year. It was mainly increased from the customers in the Government and State enterprise sector, expanding the scope of services and customers in the Private sector have growth for both new

Facility Outsourced for this quarter was THB 1.2 million, decreased by THB 4.4 million or 78.0% when compared to the same period of prior year. It was decreased from Government and State Enterprise customer

2.7 million or 7.5% when compared to the same period of prior year. It mainly decreased by the customers of Government and State enterprise sector. 2.4 Revenue from Maintenance Service for this quarter

mainly increased from the customers in the Government and State enterprise sector, expanding the scope of services and customers in the Private sector have growth for both new customers and current

- month period, it was at THB 270.0 million increased by THB 27.7 million or 11.5% when compared to the same period of prior year. It was mainly increased from the customers in the Government and State

of the Government. According to the increased of the market competition both of the competitor and the pricing, some projects could not continue to extend the services. 2.2 Revenue from Contact Center