1 3Q20 MD&A Advanced Info Service Plc. Executive Summary Continued economic impact on mobile business despite improved pandemic situation in Thailand With well-managed pandemic situation, domestic

Company’s performance, the Company is implementing a response plan and is continuing to monitor the situation closely in order to conduct the appropriate measures. For more details, please see section “COVID

around unlimited data plan. AIS had seen weaken mobile revenue due to consumer spending optimization and loss of revenue from traveler segment led to -6.5%YoY decline in mobile service revenue for FY2020

to monitor the situation closely in order to conduct the appropriate measures. For more details, please see section “COVID-19: Impacts and Response Plan” 1Q 2020 PERFORMANCE 1Q 2020 P&L SNAPSHOT AND

enterprise business. 2. In 2Q20, the NBTC mandated measures to support mobile users during pandemic situation, including 10GB free data and 100 minutes free voice calls per eligible subscriber requiring

emergency declared in all areas of the Kingdom of Thailand dated 25 March 2020, and according to Section 9 of the Emergency Decree on Public Administration in Emergency Situation, B.E. 2548 (No.1) and Bangkok

mobile data usage saw strong growth in VoU, +24% YoY to 18.2GB per subscriber per month driven by pandemic situation, weak consumer spending and price competition around unlimited plans continued to

a decrease of 6.78% when compared to the previous quarter and decrease 6.19% when compared to the same period of last year. Due to fluctuated situation of raw material price which effected to our

situation The Center for COVID-19 Situation Administration (CCSA) has announced the measures to mitigate Phase 3 starting on 1st June 2020 by re-open moderate to high risk businesses and activities which

Emergency Decree on Public Administration in Emergency Situation, B.E. 2548; the Bangkok Metropolitan Administrative has announced Temporary Closure of the Premises (No. 4) dated 27 March 2020, and requested