1 3Q20 MD&A Advanced Info Service Plc. Executive Summary Continued economic impact on mobile business despite improved pandemic situation in Thailand With well-managed pandemic situation, domestic

%. Delivered FY20 performance in-line with guidance from well-managed cost Overall FY20 performance tracked in- line with all guidance. Core serviced revenue of Bt129,594mn declined -5.1%YoY vs guidance of low

intended to limit the spread of COVID-19. The health and safety of our staff and customers remains our top priority. Our teams constantly evaluate the situation and use appropriate protocols to serve

the Thai economy driven by the relaxation of controls and lower concerns on COVID-19 situation which brought in foreign tourists and increased business activities. Overall, AIS reported core service

mobile data usage saw strong growth in VoU, +24% YoY to 18.2GB per subscriber per month driven by pandemic situation, weak consumer spending and price competition around unlimited plans continued to

enterprise business. 2. In 2Q20, the NBTC mandated measures to support mobile users during pandemic situation, including 10GB free data and 100 minutes free voice calls per eligible subscriber requiring

business sectors remained cautious in investment spending awaiting clarity on the political situation and ongoing geopolitical concerns that impact the global economy. The mobile industry demonstrated signs

emergency declared in all areas of the Kingdom of Thailand dated 25 March 2020, and according to Section 9 of the Emergency Decree on Public Administration in Emergency Situation, B.E. 2548 (No.1) and Bangkok

a decrease of 6.78% when compared to the previous quarter and decrease 6.19% when compared to the same period of last year. Due to fluctuated situation of raw material price which effected to our

position with market share of 38.3% (+110 bps YoY). By using multi-brand portfolio strategy, OSP continued to grow and recorded the market share of 54.0%, aligned with our mid-term guidance. C-Vitt continued