the revenue from services and the interest income from lawsuit against a government agency as a trade account receivable. The total cost was reported at THB 672.1 million, increased by THB 70.5 million

export market of 34 million baht, including 9.5 million baht decrease in government to government contract (G-G), comparing to same quarter of last year. o Moreover, sales of domestic market also declined

. Revenue from services 796.8 874.4 -8.9% 2.1 Fully Outsourced Contact Center Management Service 540.4 647.0 -16.5% 2.2 Outsourced Contact Center Facility 54.0 86.6 -37.6% 2.3 Outsourced Customer Service

revenue of 685 million baht. The reasons are, mainly, as follows; o Improving in domestic market, especially, in traditional trade 219% and also increase in revenue from government contract (G-G) 585% o

services 167.0 239.8 -30.4% 2.1 Fully Outsourced Contact Center Management Service 116.4 163.9 -29.0% 2.2 Outsourced Contact Center Facility 7.8 18.8 -58.6% 2.3 Outsourced Customer Service Representative

. Revenue from services 172.7 185.6 -6.9% 2.1 Fully Outsourced Contact Center Management Service 114.2 133.4 -14.4% 2.2 Contact Center Facility Outsourced 1.2 5.6 -78.0% 2.3 Customer Service Representative

Contact Center Management Service for this year was THB 499.5 million, decreased by THB 40.9 million or 7.6% when compared to the prior year. It was mainly decreased from the customers of the Government

, mainly are from - Increase in sales from traditional trade of 33% and price adjustment in all channels, reflecting raw material price increase. - Increase in sales from government contract of 190% to 325M

17.8% 1.1 Turnkey Total Solutions 5.1 2.7 2.7 (1.3%) (48.3%) 7.3 8.6 17.8% 2. Revenue from services 174.9 183.0 185.1 1.2% 5.9% 518.3 553.7 6.8% 2.1 Fully Outsourced Contact Center Management Service

of the Government. According to the increased of the market competition both of the competitor and the pricing, some projects could not continue to extend the services. 2.2 Revenue from Contact Center