and contract work 11.8 14.9 -21.0% 1.1 Turnkey Total Solutions 11.8 14.9 -21.0% 2. Revenue from services 744.5 696.0 7.0% 2.1 Fully Outsourced Contact Center Management Service 527.5 499.5 5.6% 2.2

. Revenue from services 796.8 874.4 -8.9% 2.1 Fully Outsourced Contact Center Management Service 540.4 647.0 -16.5% 2.2 Outsourced Contact Center Facility 54.0 86.6 -37.6% 2.3 Outsourced Customer Service

. Revenue from services 172.7 185.6 -6.9% 2.1 Fully Outsourced Contact Center Management Service 114.2 133.4 -14.4% 2.2 Contact Center Facility Outsourced 1.2 5.6 -78.0% 2.3 Customer Service Representative

services 167.0 239.8 -30.4% 2.1 Fully Outsourced Contact Center Management Service 116.4 163.9 -29.0% 2.2 Outsourced Contact Center Facility 7.8 18.8 -58.6% 2.3 Outsourced Customer Service Representative

% 1.1 Turnkey Total Solutions 0.9 3.2 2.7 (17.1%) 200.5% 2.1 5.9 182.8% 2. Revenue from services 176.5 185.6 183.0 (1.4%) 3.7% 343.4 368.6 7.3% 2.1 Fully Outsourced Contact Center Management Service 125.8

17.8% 1.1 Turnkey Total Solutions 5.1 2.7 2.7 (1.3%) (48.3%) 7.3 8.6 17.8% 2. Revenue from services 174.9 183.0 185.1 1.2% 5.9% 518.3 553.7 6.8% 2.1 Fully Outsourced Contact Center Management Service

, fibre optics network will serve as fundamental infrastructure to leverage for value added services such as Domestic Data Circuit, Corporate Internet, Cloud and Data Center, as well as the upcoming 5G

. Strengthened enterprise business and digital services via partnership strategy AIS has seen an upsurge in demand for Cloud, Data center, and enterprise solutions as well as new services i.e., eFBB, 5G FWA+, 5G

. Revenue from services 696.0 796.8 -12.6% 2.1 Fully Outsourced Contact Center Management Service 499.5 540.4 -7.6% 2.2 Outsourced Contact Center Facility 28.0 54.0 -48.1% 2.3 Outsourced Customer Service

%) 2.1 Fully Outsourced Contact Center Management Service 164.2 145.1 116.6 (19.7%) (29.0%) 478.5 425.5 (11.1%) 2.2 Outsourced Contact Center Facility 22.0 7.6 15.0 98.3% (31.7%) 68.1 41.4 (39.2%) 2.3