complaint handling system in relation to securities business undertaken by the securities company, its employee or its agent; (2) receive a complaint in (1) from a customer and complaint from a customer
representative in accordance with Section 100, with the SEC Office’s approval. Clause 2 A securities company shall proceed with a customer complaint as follows: (1) manage to have a customer complaint handling
) | - |- Representatives Offices Establishment (Section 93) |- Complaint Handling |- Anti-money Laundering |- Information Technology |- Business Continuity Management (BCM) |- Arbitration |- Appeal |- Others | - |- Public
)) | - |- Securities Businesses (Section 108) |- Branch Offices / Representative Offices (Section 92, 93) | - |- Branches (Section 92) | - |- Representatives Offices Establishment (Section 93) |- Complaint Handling
) |- Complaint Handling |- Anti-money Laundering |- Information Technology |- Business Continuity Management (BCM) |- Arbitration |- Appeal |- Others | - |- Public Holidays (Section 110) | - |- Segregation of
อสารและการให้ความรู้แก่คนขาย (Communication and Training Program) (4) กระบวนการขาย (Sales Process) (5) การกำหนดวิธีจ่ายค่าตอบแทน (Remuneration Structure) (6) การจัดการเรื่องรอ้งเรียน (Complaint Handling
effective handling of complaints and disputes arising from trading services with respect to derivatives, or from use of its services, by taking at least the following actions: (1) set out written rules on
, Conditions and Procedures for Handling Client Assets Held in Custody by Custodians (No. 7); (11) Notification of the Office of the Securities and Exchange Commission No. Sor Nor. 45/2567 Re: Consideration for
According to the complaint handling report submitted by TMB and SEC’s further investigation, it was found that during August – September 2017, {D} and {A} jointly sold funds to a client. {D} forged