3) impact from political unrest in Hong Kong created change in plans for some Chinese tourists to visit Thailand instead. For the last quarter of 2019, the Thai economy is expected to continue to

Total loan loss reserve/ Total mandatory reserve 186.3 186.3 184.4 182.4 167.0 170.9 170.9 4 Profit and Loss Transaction For the year ended December 31, CONSOLIDATED Change (BAHT'000) 2019 2018 Amount

-impaired (POCI) 5 Profit and Loss Transaction For the three-month period ended March 31, CONSOLIDATED Change (BAHT'000) 2020 2019 Amount % Interest income 4,840,262 4,440,556 399,706 9.0 Interest expenses

(POCI) 4 Profit and Loss Transaction For the three-month period ended March 31, CONSOLIDATED Change (BAHT'000) 2020 2019 Amount % Interest income 4,840,262 4,440,556 399,706 9.0 Interest expenses

profit was Bt104.3mn, decreasing 28.2% YoY • Total revenue from core business was Bt667mn, decreasing 17.1% • Banking agent business (of which the Company is the agent for 6 commercial banks: KTB, KANK

customer engagement in order to reinforce our digital banking leadership, in support of the national policy of making Thailand a cashless society, we launched a “No Fees” campaign for funds transfer, top-up

brokers. The Investment Banking business generated total revenue of Baht 822 million while fee from Asset Management business totaled Baht 801 million. Meanwhile, the Investment business recorded revenue

/ Total mandatory reserve 183.0 183.0 186.3 184.4 182.4 182.4 4 Profit and Loss Transaction For the three-month period ended June 30, CONSOLIDATED Change (BAHT'000) 2019 2018 Amount % Interest income

114.8 114.1 113.2 113.2 Total loan loss reserve/ Total mandatory reserve 183.0 183.0 186.3 184.4 182.4 182.4 4 Profit and Loss Transaction For the three-month period ended June 30, CONSOLIDATED Change

trading) of Phatra Securities Plc. (PSEC) was 4.55%, decreased from 4.69% in 2017, ranking 7th from total 38 brokers. The Investment Banking business generated total revenue of Baht 822 million while fee