FY2019 Bangchak Corporation Plc. | 03 Table of Contents 06 09 29 25 27 31 Executive Important Events Summary Business Performance 11 - Refinery & Trading 16 - Marketing 19 - Power Plant 21 - Bio-based

in the last quarter of the year, due to the marketing promotion expense, and the annual service station maintenance and refurbishing expenses. Management Discussion and Analysis of Business Operation

Bangchak Corporation Plc. Management Discussion & Analysis of Business Operation For Quarter 2/2020 09 - Refinery & Trading 14 - Marketing 16 - Power Plant 18 - Bio-based Products 20 - Natural

% decrease compared to 2 0 1 7 . The Company is fully aware of the situations and impacts and already formulated new strategies and marketing plans since August 2018 to tackle the problems with affected

expenses contributed to selling and marketing strategies which include sales promotion, the communication to the public through social media for MahaNakhon, MahaSamutr and Nimit Langsuan Projects. For food

. For property business, the increase in selling expenses contributed to selling and marketing strategies which include sales promotion, the communication to the public through social media for MahaNakhon

Company” ) still has carried on offering new products continuously. The Company also organized the marketing activities to educate the water quality, which is consistent with the business model of the

sales experienced a major decline especially revenue generated via traditional trade channels. The Company is aware of the situation and its impacts and already overhauled its strategies and marketing

administrative expense reduction according to the Company target. Cost and expense reductions were achieved through adjustment of sales and marketing strategies, inefficiencies identifications, and improved work

cashless society on mobile payments and a promotion during New Year, our credit card shopping showed recovery at 6% q-q supported by domestic consumption in supermarket and online shopping. Moreover our