endeavors aim to understand and anticipate each individual customer’s needs under the “Segment of One” concept and to provide smart personalized “Financial and Life Solutions” to the right customer at the

needs under the “Segment of One” while also placing emphasis on the offering of financial innovations and products, including those of the “Beyond Banking” realm, in order to deliver an excellent customer

whole entire year.  The refinery business had an inventory loss of THB 1,489 million (including lower of cost or market (LCM) THB 689 million) from the sharp decline of crude oil price in the global

quarter, which has led to retail prices at service stations aligning at an appropriate level to the cost of finished oil products. While marketing margin in Q2/2018 was highly affected by the sharp rise in

appreciated. Whereas in 2018 inventory loss was recorded at THB 1,489 million (including lower of cost or market (LCM) THB 689 million) due to the sharp decline of crude oil price in the global market between

the COVID-19 crisis that has spread across various countries in the world. This has caused crude oil price in the global market to sharp deteriorate since late Q1/2020 continuing into Q2/2020

the previous year. As Q3/2018 experienced sharp spikes in global crude oil price, coupled with the government measures to appoint retail Diesel price ceiling at THB 30 per liter, resulting in a

Company was 131.5 million baht. 11 ASIA’S BOUTIQUE AIRLINE Revenue Consolidated revenue of the Company, excluding the inter-segment revenue, is divided into 4 segments as follows: Unit: million baht July

understand their needs, paid more attention to building good relationship with all groups of customers and offered integrated financial products and services as to respond to each segment explicitly. The bank

capture the ultra luxury customer segment as well as growing customization ability for customers. Management Discussion and Analysis (MD&A) for the year ended 31 December 2019 F IN A N C IA L P E R F O R M