adjudication by the court of justice, respectively. In this regard, the SEC will monitor the progress of the legal proceedings and cooperate fully with relevant agencies to support legal enforcement under the

4.22 million, due to in quarter 1/2017 the group began to recognize revenue in Mid-January but in quarter 1/2018 the group has fully recognized revenue in every month. (Unit : Million Baht) 2018 2017

%) 2.1 Fully Outsourced Contact Center Management Service 164.2 145.1 116.6 (19.7%) (29.0%) 478.5 425.5 (11.1%) 2.2 Outsourced Contact Center Facility 22.0 7.6 15.0 98.3% (31.7%) 68.1 41.4 (39.2%) 2.3

. Revenue from services 796.8 874.4 -8.9% 2.1 Fully Outsourced Contact Center Management Service 540.4 647.0 -16.5% 2.2 Outsourced Contact Center Facility 54.0 86.6 -37.6% 2.3 Outsourced Customer Service

อนุญาตหรือรายงานในแตละขั้นตอนได 2 รูปแบบคือ แบบไรกระดาษ (“fully paperless”) หรือ แบบไรกระดาษบางสวน (“partially paperless”) โดยสรุปไดดังน้ี 1.1 fully paperless สง online เอกสารทั้งหมดทีรั่บรองขอมูล

cost of hospital operations: 1. Cost incurred from fully operational of new hospital ( Wattanapat Ao-Nang Hospital). The major cost of hospital operations consist of overtime pay, doctor fee, cost of

% 1.1 Turnkey Total Solutions 0.9 3.2 2.7 (17.1%) 200.5% 2.1 5.9 182.8% 2. Revenue from services 176.5 185.6 183.0 (1.4%) 3.7% 343.4 368.6 7.3% 2.1 Fully Outsourced Contact Center Management Service 125.8

Solutions - 1.2 0.9 (25.0%) - 1.2 2.1 75.0% 2. Revenue from services 204.1 167.0 176.5 5.7% (13.5%) 443.8 343.4 (22.6%) 2.1 Fully Outsourced Contact Center Management Service 145.1 116.4 125.8 8.1% (13.3

17.8% 1.1 Turnkey Total Solutions 5.1 2.7 2.7 (1.3%) (48.3%) 7.3 8.6 17.8% 2. Revenue from services 174.9 183.0 185.1 1.2% 5.9% 518.3 553.7 6.8% 2.1 Fully Outsourced Contact Center Management Service

71.7% 1.1 Turnkey Total Solutions 2.7 4.7 5.5 16.7% 102.9% 5.9 10.2 71.7% 2. Revenue from services 183.0 172.7 169.3 (2.0%) (7.5%) 368.6 342.0 (7.2%) 2.1 Fully Outsourced Contact Center Management