Outsourced Customer Service Representative 24.0 35.0 33.3 (4.6%) 39.1% 61.7 104.5 69.4% 2.4 Maintenance Service 10.9 16.4 14.0 (14.9%) 28.8% 24.6 51.3 108.9% Total 239.4 204.1 180.1 (11.8%) (24.8%) 687.7 625.1
133.4 136.6 2.4% 8.6% 242.3 270.0 11.5% 2.2 Outsourced Contact Center Facility 7.2 5.6 2.0 (63.9%) (71.8%) 14.9 7.6 (49.1%) 2.3 Outsourced Customer Service Representative 34.1 43.1 41.1 (4.7%) 20.3% 67.6
%) 309.0 242.2 (21.6%) 2.2 Outsourced Contact Center Facility 7.6 7.8 7.2 (7.7%) (5.3%) 26.4 15.0 (43.2%) 2.3 Outsourced Customer Service Representative 35.0 33.5 34.1 1.8% (2.6%) 71.1 67.6 (4.9%) 2.4
129.1 136.6 137.0 0.2% 6.1% 371.4 407.0 9.6% 2.2 Outsourced Contact Center Facility 6.7 2.0 2.0 (1.8%) (70.5%) 21.7 9.6 (55.7%) 2.3 Outsourced Customer Service Representative 34.1 41.1 40.7 (0.8%) 19.4
Service 136.6 114.2 108.3 (5.2%) (20.7%) 270.0 222.5 (17.6%) 2.2 Contact Center Facility Outsourced 2.0 1.2 4.3 247.1% 111.2% 7.6 5.5 (27.8%) 2.3 Customer Service Representative Outsourced 41.1 47.3 46.8
2Q19 stood at 73%, expecting to grow throughout the year. Central Phuket opened a world-class luxury zone, gathering the best of global luxury brand for example, BALENCIAGA, BVLGARI, CHLOÉ, GUCCI, HERMÈS
of 15 • Central Phuket Floresta, opened on September 10, 2018 as the 33th shopping center of CPN, is the latest luxury and lifestyle destination that features famous global brands, as well as a variety
17,000 visitors per day. The first phase accounted for approximately 20,000 sqm. NLA with occupancy rate stood at 77% at the end of 3Q19. Opened the largest aquarium in Thailand “AQUARIA Phuket” at Central
customers to instantly view. This is all done without requiring the staff at forecourt to move between the customer vehicle and the payment point, increasing convenience and the speedy of service. Also
Plan Document Quick Link Central Pattana Public Company Limited Management’s Discussion and Analysis (MD&A) Page 2 of 18 Major Events in 2019 New Retail Development to Become the “Center of Life” Opened