133.4 136.6 2.4% 8.6% 242.3 270.0 11.5% 2.2 Outsourced Contact Center Facility 7.2 5.6 2.0 (63.9%) (71.8%) 14.9 7.6 (49.1%) 2.3 Outsourced Customer Service Representative 34.1 43.1 41.1 (4.7%) 20.3% 67.6

%) 309.0 242.2 (21.6%) 2.2 Outsourced Contact Center Facility 7.6 7.8 7.2 (7.7%) (5.3%) 26.4 15.0 (43.2%) 2.3 Outsourced Customer Service Representative 35.0 33.5 34.1 1.8% (2.6%) 71.1 67.6 (4.9%) 2.4

129.1 136.6 137.0 0.2% 6.1% 371.4 407.0 9.6% 2.2 Outsourced Contact Center Facility 6.7 2.0 2.0 (1.8%) (70.5%) 21.7 9.6 (55.7%) 2.3 Outsourced Customer Service Representative 34.1 41.1 40.7 (0.8%) 19.4

Service 136.6 114.2 108.3 (5.2%) (20.7%) 270.0 222.5 (17.6%) 2.2 Contact Center Facility Outsourced 2.0 1.2 4.3 247.1% 111.2% 7.6 5.5 (27.8%) 2.3 Customer Service Representative Outsourced 41.1 47.3 46.8

developed customer- relation management process to systematically and thoroughly identify, analyze and develop marketing strategies over approximately 220,000 shops nationwide domestically with 31

reduction in lending rates for MLR, MOR, MRR, restructuring made to terms including installment reductions, loan term extension in line with the customer financial ability and other assistance as appropriate

 25mn active subscribers and 2.2mn transactions per day  Speed-up strategy to install Boonterm kiosk cover all areas to expand customer base and revenue as well as to prevent competitors entering to

shall comply with the following rules: (1) dealing with customer and customer service: (a) having procedures and methods to know the customer and understand the customer’s investment objective restriction

following rules: (1) dealing with customer and customer service: (a) having procedures and methods to know the customer and understand the customer’s investment objective restriction in order to obtain

operation system shall comply with the following rules: (1) dealing with customer and customer service: (a) having procedures and methods to know the customer and understand the customer’s investment