At present, customer service processes of business operators already include KYC and CDD procedures to verify customer identity and profile prior to the provision of services. However, in light of
% from slowdown in goods receive of customer and flood problem. WIIK & HOEGLUND PUBLIC COMPANY LIMITED 90 CW Tower A T + 66 (2) 6128600 Business ID 0107538000151 35th Floor
as adding new services on the kiosks to meet the needs of the customer and also launches promotional campaigns by organizing campaigns to collect points for luck and prize redemption, which has been
Outsourced Customer Service Representative 24.0 35.0 33.3 (4.6%) 39.1% 61.7 104.5 69.4% 2.4 Maintenance Service 10.9 16.4 14.0 (14.9%) 28.8% 24.6 51.3 108.9% Total 239.4 204.1 180.1 (11.8%) (24.8%) 687.7 625.1
133.4 136.6 2.4% 8.6% 242.3 270.0 11.5% 2.2 Outsourced Contact Center Facility 7.2 5.6 2.0 (63.9%) (71.8%) 14.9 7.6 (49.1%) 2.3 Outsourced Customer Service Representative 34.1 43.1 41.1 (4.7%) 20.3% 67.6
%) 309.0 242.2 (21.6%) 2.2 Outsourced Contact Center Facility 7.6 7.8 7.2 (7.7%) (5.3%) 26.4 15.0 (43.2%) 2.3 Outsourced Customer Service Representative 35.0 33.5 34.1 1.8% (2.6%) 71.1 67.6 (4.9%) 2.4
129.1 136.6 137.0 0.2% 6.1% 371.4 407.0 9.6% 2.2 Outsourced Contact Center Facility 6.7 2.0 2.0 (1.8%) (70.5%) 21.7 9.6 (55.7%) 2.3 Outsourced Customer Service Representative 34.1 41.1 40.7 (0.8%) 19.4
Service 136.6 114.2 108.3 (5.2%) (20.7%) 270.0 222.5 (17.6%) 2.2 Contact Center Facility Outsourced 2.0 1.2 4.3 247.1% 111.2% 7.6 5.5 (27.8%) 2.3 Customer Service Representative Outsourced 41.1 47.3 46.8
ลดิง้* 0.00% 4. บจ. ไอ.ด.ีเอฟ.* 0.00% 5. นายสรโชต ิอ าพนัวงษ์ 6.43% 6. Shop Channel Global Co.,Ltd 42.86% 7. บจ. ซูมโิตโม คอรป์อเรชัน่ ไทยแลนด ์ 14.28% รวม 100.00% * ผูถ้อืหุน้ล าดบัที ่3 และ 4 ถอืหุน้ราย
25mn active subscribers and 2.2mn transactions per day Speed-up strategy to install Boonterm kiosk cover all areas to expand customer base and revenue as well as to prevent competitors entering to