May 2020 Q1’20 Management Discussion & Analysis Page 3/6 OSP responses towards COVID-19 pandemic OSP’s Crisis Management team (CMT) has been activated to work on business continuity plan (BCP) since

, 1 new branch is ready to open in 2H/2020 Expected to open in 2H/2020 Platinum Fashion Mall MRT - Chatuchak 2020 Opened in 1H/2020 Central World Samyan Mitrtown The favorable responses from the launch

sharp decline in tourism from cross border restriction still post a negative outlook for telecom and our core service revenue. AIS will be focusing on mobilizing and digitalizing operational responses to

offer promotions during appropriate occasions such as offering shipping discounts promotions, etc. IN RESPONSES TO THE NEW WAVE OF COVID-19 Financial PerformanceSignificant EventsExecutive Summary 4

shop under the brand Luggaw, which received overwhelming responses. As a result, the Company plans to open more Luggaw branches in 2022. The Company will focus to open the Luggaw brand both inside and

opening of CentralPlaza Rama 3 after the major renovation last year was met with positive responses. The soft opening of CentralPlaza Rama 3 after the major renovation was completed at the end of last year

Central i-City held on June 15, 2019, which received good responses from shoppers as well as number of tenants continue to increase after the soft opening on March 23, 2019. The occupancy rate at the end of

Screening 2) Social Distancing 3) Safety Tracking 4) Deep Cleaning and 5) Touchless Experience. The Company demonstrated the plan at CentralPlaza Nakhon Si Thammarat, which received positive responses and a

Ultrapolis, one of the country’s largest mixed-use development complex located in the city of Shah Alam, Selangor State, Malaysia which has received good responses from shoppers. The occupancy rate at the end

Company. Responses to such expectations of the stakeholders should also be described. 3.3 Management of environmental sustainability 3.3.1 Environmental Policy and guidelines Describe the policy and