. Revenue from services 696.0 796.8 -12.6% 2.1 Fully Outsourced Contact Center Management Service 499.5 540.4 -7.6% 2.2 Outsourced Contact Center Facility 28.0 54.0 -48.1% 2.3 Outsourced Customer Service

and contract work 11.8 14.9 -21.0% 1.1 Turnkey Total Solutions 11.8 14.9 -21.0% 2. Revenue from services 744.5 696.0 7.0% 2.1 Fully Outsourced Contact Center Management Service 527.5 499.5 5.6% 2.2

profit (attributable to equity holders of the parent) of Baht 228 million and Baht 486 million for the second quarter and the first six-month period of 2018, compared to consolidated net profits

Total Revenues 4,432 4,888 -455 -9.32% Sales and service income 4,244 4,747 -503 -10.60% Gains on Exchange rate 108 52 56 107.01% Other Income 80 88 -8 -9.09% Cost of Sales and Services 3,848 4,214 -366

operating results Quarter 1 Ending March 31, 2017 with details as follows: Unit : million baht Revenue For the year ended March 31, 2017. 2017 2016 Add (Reduce) Amount Percentage Service revenue 329.23 160.55

Management Discussion and Analysis for Interim Business Operations 2019 % 2018 % Inc./(Dec.) % Construction Income 150.24 92.91 21.63 87.82 128.61 594.59 Service Income 9.70 6.00 0.41 1.66 9.29

Utilities Business consists of Excessive Charge for additional Utilities demand and Service Fees for Wastewater Management. 3 Gross Profit from Operation excludes Other Income from Utilities Business. 4 Other

service of electricity engineering. • Property, plant and equipment has increased Baht 30.22 million, as a result of assets for solar energy. • Restricted cash decreased by Baht 6 5 . 2 4 million because

Service Income 178.2 100.0% 163.7 91.9% -14.5 -8.1% Total Revenues 178.2 100.0% 178.2 100.0% 0 0.0% Cost of Rental and Service 140.4 78.8% 139.4 78.2% -1 -0.7% Gross Profit 37.8 21.2% 29.7 16.7% -8.1 -21.5

. % MB. % MB. % Rental and Service Income 163.7 91.9% 155.0 90.3% -8.7 -5.3% Total Revenues 178.2 100.0% 171.7 100.0% -6.5 -3.6% Cost of Rental and Service 139.4 78.2% 134.8 86.3% -4.6 -3.3% Gross Profit