Outsourced Customer Service Representative 24.0 35.0 33.3 (4.6%) 39.1% 61.7 104.5 69.4% 2.4 Maintenance Service 10.9 16.4 14.0 (14.9%) 28.8% 24.6 51.3 108.9% Total 239.4 204.1 180.1 (11.8%) (24.8%) 687.7 625.1

133.4 136.6 2.4% 8.6% 242.3 270.0 11.5% 2.2 Outsourced Contact Center Facility 7.2 5.6 2.0 (63.9%) (71.8%) 14.9 7.6 (49.1%) 2.3 Outsourced Customer Service Representative 34.1 43.1 41.1 (4.7%) 20.3% 67.6

%) 309.0 242.2 (21.6%) 2.2 Outsourced Contact Center Facility 7.6 7.8 7.2 (7.7%) (5.3%) 26.4 15.0 (43.2%) 2.3 Outsourced Customer Service Representative 35.0 33.5 34.1 1.8% (2.6%) 71.1 67.6 (4.9%) 2.4

129.1 136.6 137.0 0.2% 6.1% 371.4 407.0 9.6% 2.2 Outsourced Contact Center Facility 6.7 2.0 2.0 (1.8%) (70.5%) 21.7 9.6 (55.7%) 2.3 Outsourced Customer Service Representative 34.1 41.1 40.7 (0.8%) 19.4

Service 136.6 114.2 108.3 (5.2%) (20.7%) 270.0 222.5 (17.6%) 2.2 Contact Center Facility Outsourced 2.0 1.2 4.3 247.1% 111.2% 7.6 5.5 (27.8%) 2.3 Customer Service Representative Outsourced 41.1 47.3 46.8

baht in the year ended 31 December 2016. It is mainly from reducing production cost of print media and magazines to be consistent with declining sales as well as proper production cost control

, decreased 3.2 percent or 30.0 million baht. Revenue from television program production for the year ended 2018 was 230.0 million baht compared to 181.0 million baht the same period last year, increased 27.1

completion basis during the year. While, the main revenue from production of plastic products slightly reduced from last year as a result of oil packaging market slacked. However, the sales of customers in the

with unexpected problems that occurred in the production process during 2019. Consequently, the production cost per unit has increased Selling Expenses Selling expenses for the fiscal year 2019 were in

2016, mainly due to higher selling price of all products, especially on PVC and Caustic Soda according to higher production cost of Chinese PVC suppliers and limited PVC and Caustic Soda export volume