customers’ needs, and these measures have been applied to all stores, not only those in the maximum control areas above. The company is serving customers through the HomePro and Home Service Applications
months ended 30 September 2019 Ratio 2018 Ratio Increase / (Decrease) Amount Ratio Service income 590.71 100% 486.67 100% 104.05 21.38 Cost of service 492.01 83.29% 385.15 79.14% 106.86 27.75 Gross Profit
law and later obtain a license to undertake derivatives business; “Full-service Branch Office” means a derivatives broker’s branch office in Thailand that provides services within the scope approved for
include a financial institution under other law and later obtain a license to undertake derivatives business; “Full-service Branch Office” means a derivatives broker’s branch office in Thailand that
Mn % (1) THB Mn % (1) Revenue from Sales and Service 708.4 94.0% 739.4 96.6% Franchise Fees Income 21.0 2.8% 17.3 2.3% Other Income 23.9 3.2% 8.5 1.1% Total Revenue 753.3 100.0% 765.2 100.0% Revenues 6
company launched a new service, “HomePro Service Application”, which will serve as a channel for customers to purchase Home Service via the Mobile Application. Covering more than 40 services, this will be
services 167.0 239.8 -30.4% 2.1 Fully Outsourced Contact Center Management Service 116.4 163.9 -29.0% 2.2 Outsourced Contact Center Facility 7.8 18.8 -58.6% 2.3 Outsourced Customer Service Representative
) Revenue from Sales and Service 1,766.1 96.7 2,142.0 96.2 Franchise Fees Income 39.0 2.1 49.3 2.2 Other Income 21.2 1.2 35.0 1.6 Total Revenue 1,826.3 100.0 2,226.3 100.0 Remark: (1) Percentage of Total
revenue from maintenance and service highly increased from 2018 due to revenue recognition of MA USO (Phase 1) since Q3/62 and maintenance service for MRT Blue Line Project. Selling and administrative