and the first payment of severance for production staff 10.5 million baht were accounted. Excluding such transactions, consolidated net loss attributable to equity holders of the Company will be 51.7

government ordered the closure of various stores, more home cooking behaviors. The results of the expanding production line into flexible packaging group help reducing impact from uncontrollable external

% Company total revenue on 1st quarter of year 2020 increased 11.11 percent from the same period of last year. Main attributions are increasing in sale quantities from 2nd production line that reach normal

digital media production business, create new business opportunities, expand the existing business, and help to manage costs and expenses of the production department more efficiently, etc.  However, the

production of 123 KBD in March. Also, after the completion of the TAM, Bangchak refinery was able to consistently maintain high levels of production throughout the year. Total GRM decreased 32%, from the

development of the waste disposal for approximately 15 days at Map Ta Phut facility and the change in the waste treatment procedures at Samaedam facility. These two factors directly affect the delay in some of

%) 2.1 Fully Outsourced Contact Center Management Service 164.2 145.1 116.6 (19.7%) (29.0%) 478.5 425.5 (11.1%) 2.2 Outsourced Contact Center Facility 22.0 7.6 15.0 98.3% (31.7%) 68.1 41.4 (39.2%) 2.3

133.4 136.6 2.4% 8.6% 242.3 270.0 11.5% 2.2 Outsourced Contact Center Facility 7.2 5.6 2.0 (63.9%) (71.8%) 14.9 7.6 (49.1%) 2.3 Outsourced Customer Service Representative 34.1 43.1 41.1 (4.7%) 20.3% 67.6

%) 309.0 242.2 (21.6%) 2.2 Outsourced Contact Center Facility 7.6 7.8 7.2 (7.7%) (5.3%) 26.4 15.0 (43.2%) 2.3 Outsourced Customer Service Representative 35.0 33.5 34.1 1.8% (2.6%) 71.1 67.6 (4.9%) 2.4

129.1 136.6 137.0 0.2% 6.1% 371.4 407.0 9.6% 2.2 Outsourced Contact Center Facility 6.7 2.0 2.0 (1.8%) (70.5%) 21.7 9.6 (55.7%) 2.3 Outsourced Customer Service Representative 34.1 41.1 40.7 (0.8%) 19.4