operational results from both service revenue growth and cost saving from TOT dispute settlement. Reported EBITDA margin was 42.8% in line with the guidance. In summary, AIS reported a net profit of Bt31,051mn

1 2Q20 MD&A Advanced Info Service Plc. Executive Summary 2Q20 reflected the full effect of COVID-19 The effect from COVID-19 pandemic which had begun since Feb- 20 continued to fully develop in 2Q20

Revenues 643.92 1,150.40 (506.48) (44.03) Cost of Goods Sold and Service (671.54) (1,073.38) (401.83) (37.44) Sell and Administration Expenses (23.20) (28.87) (5.67) (19.63) Net Profit (Loss) (50.71) 47.00

ongoing digital cost initiatives to deliver saving particularly in automation and online sale and service channels. Moreover, IT transformation will enhance our time-to-market and simplify internal

1 Forth Smart Service Public Company Limited (FSMART) 2Q17 Management Discussion and Analysis Operational Summary in 2Q17  Total revenue from core business was Bt769mn, an increase of 48.0% YoY

Installation of Foam system for Remote Impoundment, and new project such as Heating, Ventilation and Air Conditioning of In-Plant Power Generation. 5. Testing and Inspection service slightly decreased from the

. Revenue from services 696.0 796.8 -12.6% 2.1 Fully Outsourced Contact Center Management Service 499.5 540.4 -7.6% 2.2 Outsourced Contact Center Facility 28.0 54.0 -48.1% 2.3 Outsourced Customer Service

and contract work 11.8 14.9 -21.0% 1.1 Turnkey Total Solutions 11.8 14.9 -21.0% 2. Revenue from services 744.5 696.0 7.0% 2.1 Fully Outsourced Contact Center Management Service 527.5 499.5 5.6% 2.2

fees The Company’s brokerage fees in 2Q2018 were Baht 223 million, an increase of 15% from 2Q2017, mainly due to an increase in the SET average daily trading volume. 1.2 Fees and Service income The

222,862 126,068 96,794 76.78 Revenue from services - 49,842 (49,842) (100.00) Costs of sales (169,907) (97,455) 72,452 (74.34) Costs of service - (29,149) (29,149) 100.00 Gross Profit 52,955 49,306 3,649