is to build a conducive environment to support listed companies in their ESG integration. The social aspect, in particular, includes human rights and gender equality. This is in line with the 20

support business continuity with suitability, reliability and effectiveness in order that the intermediaries are able to service with the best interest of customers and that the intermediary’s personnel are

Management System for Business Continuity of Intermediaries dated 21 October 2016 (“Notification No. SorThor/Nor. 45/2559”) which specify on the rules for operation systems capable to support business

competition also translated into a 4% reduction in total marketing expenses YoY. FY18 CAPEX was lowered as 4G coverage was mostly completed and investment of Bt20bn was to mainly support added capacity and FBB

2.5 Hire Purchase 104,609 51.3 103,926 53.9 0.7 Personal loan 5,941 2.9 5,745 3.0 3.4 Micro SMEs loan 5,485 2.7 5,031 2.6 9.0 Housing loan 13,051 6.4 11,252 5.8 16.0 Commercial Lending 47,868 23.5

Change Baht million % Baht million % (%) Retail Lending 129,085 63.3 125,954 65.3 2.5 Hire Purchase 104,609 51.3 103,926 53.9 0.7 Personal loan 5,941 2.9 5,745 3.0 3.4 Micro SMEs loan 5,485 2.7 5,031 2.6

million % Baht million % (%) Retail Lending 140,402 61.4 125,954 65.3 11.5 Hire Purchase 108,191 47.3 103,926 53.9 4.1 Personal loan 6,528 2.9 5,745 3.0 13.6 Micro SMEs loan 7,040 3.1 5,031 2.6 39.9 Housing

as follows; Type of loans Dec 31, 2019 Dec 31, 2018 Change Baht million % Baht million % (%) Retail Lending 145,223 61.0 140,402 61.4 3.4 Hire Purchase 107,612 45.2 108,191 47.3 (0.5) Personal loan

Change Baht million % Baht million % (%) Retail Lending 140,295 60.2 140,402 61.4 (0.1) Hire Purchase 106,420 45.7 108,191 47.3 (1.6) Personal loan 6,768 2.9 6,528 2.9 3.7 Micro SMEs loan 7,271 3.1 7,040

Change Baht million % Baht million % (%) Retail Lending 140,477 60.2 140,402 61.4 0.1 Hire Purchase 105,279 45.1 108,191 47.3 (2.7) Personal loan 7,055 3.0 6,528 2.9 8.1 Micro SMEs loan 7,627 3.3 7,040 3.1