20 million. It is included as part of the cost of sales, resulting in lower gross profit and gross profit margin than the gross profit and gross profit margin of the first quarter of 2020. Smart

2019. The main reasons were:  Cost of goods sold was Baht 23.47 million, increasing of 45.50 % due to lots of new book titles book published and increased in numbers of provision of obsolete stocks

margin in Q3/2020 was 14.13%, compared to gross profit margin of 35.50% in Q3/2019. It was due to lower sales revenue while the company having labor cost which is fixed cost. In addition, the company had

business and Cloud Computing business of Baht 13.09 million; - Other revenue of Baht 2.13 million. 2. Cost of Sales and Services, Selling and Servicing Expenses and Administrative Expenses The cost of sales

slowdown of investment environment throughout the country. Cost of goods sold and services decreased in portion of decreasing revenue but expenses were increase at the same level as last year and interest

.) 9M2020 9M2021 Inc./ (Dec.) % Inc./ (Dec.) Services income 80.79 124.30 43.51 53.86% 229.98 387.08 157.10 68.31% Cost of rendering of services (53.56) (86.64) (33.08) 61.77% (148.95) (266.34) (117.39) 78.81

(183.82) -35.69% Cost of rendering of services (355.37) (238.78) 116.59 -32.81% Gross profit 159.63 92.40 (67.23) -42.11% Other income 0.69 2.90 2.21 320.40% Services expenses (6.83) (5.10) 1.73 -25.35

which affected employment and domestic demand*.  However, the Company sees that the lower interest rate gives a positive impact to overall real estate industry due to a potential lower cost for both, real

16,601 (14%) (8%) 48,283 53,047 10% Cost of sales (excluding depreciation and amortization)1 (13,835) (12,488) (11,217) (19%) (10%) (34,402) (36,648) 7% Gross profit1 5,391 5,650 5,384 (0%) (5%) 13,881

Management discussion and analysis /Page 2 - Efficiently cost and expenses control measure such as managing staff productivity, marketing expenses control by shift to more social media and digital marketing