Loans (excluding interbank) 5.0 5.0 4.7 4.5 4.2 4.1 4.1 Total loan loss reserve/ Total NPLs (coverage ratio) 109.8 109.8 110.9 113.8 115.6 114.8 114.8 Total loan loss reserve/ Total mandatory reserve
4.3 10.2 18.5 1.9 0.2 2.1 NPLs/ Total Loans (excluding interbank) 4.5 4.5 4.1 4.1 4.2 4.2 Total loan loss reserve/ Total NPLs (coverage ratio) 113.8 113.8 114.8 114.1 113.2 113.2 Total loan loss reserve
Percentage 2Q18 1H18 2018 1Q19 2Q19 1H19 Loan growth 4.3 10.2 18.5 1.9 0.2 2.1 NPLs/ Total Loans (excluding interbank) 4.5 4.5 4.1 4.1 4.2 4.2 Total loan loss reserve/ Total NPLs (coverage ratio) 113.8 113.8
subsidiaries Percentage 4Q17 2017 1Q18 2Q18 3Q18 4Q18 2018 Loan growth 4.8 9.3 5.7 4.3 3.5 3.8 18.5 NPLs/ Total Loans (excluding interbank) 5.0 5.0 4.7 4.5 4.2 4.1 4.1 Total loan loss reserve/ Total NPLs
NPLs/ Total Loans (excluding interbank) 5.6 5.6 4.7 4.5 4.2 4.2 Total loan loss reserve/ Total NPLs (coverage ratio) 105.6 105.6 110.9 113.8 115.6 115.6 Total loan loss reserve/ Total mandatory reserve
of service 1.56 2.26 -0.69 -30.97% Total cost 2,007.11 1,786.69 220.43 12.34% Selling and administrative expense 534.91 458.92 75.99 16.56% Share of profit from investment in associates 43.08 63.12
NPLs/ Total Loans (excluding interbank) 5.8 5.8 5.0 4.7 4.5 4.5 Total loan loss reserve/ Total NPLs (coverage ratio) 104.6 104.6 109.8 110.9 113.8 113.8 Total loan loss reserve/ Total mandatory reserve
4.5 4.5 Total loan loss reserve/ Total NPLs (coverage ratio) 104.6 104.6 109.8 110.9 113.8 113.8 Total loan loss reserve/ Total mandatory reserve 185.1 185.1 188.6 186.1 183.0 183.0 4 Profit and Loss
level. We also had to cut costs in all areas, suspend our investment plan and reserve cash to maintain a strong finance position during the crisis. Cost of Sales and Gross Profit The gross profit margin