, the conglomerate has a new business plan that is the 100% battery electric vehicles, which the subsidiary require production space for setting up line of assembling the mentioned electric vehicle and
sustainable advantages for the longer term. These include signing off on a single source of truth with ONE ERP across our businesses, setting up a global shared services center in India, taking a deep dive into
asset quality in the coming periods, the Bank continued to exercise cautionary measure under the TFRS 9 framework by setting aside higher provisions and management overlay to reflect possible
longer term. These include signing off on a single source of truth vide ONE SAP across our businesses, setting up a global shared services center in India and taking a deep dive into our fibers business to
recorded total sales volume increased 5% YoY, mainly from the retail market increasing by 7% YoY, stemming from the company’s strategy to focus on expanding its customer base, and to actively push the sales
IV E S U M M A R Y Future Outlook WINNER Store Expansion An additional WINNER store After ILM has successfully enlarged its customer base to tackle the mass-market segmentation through the first WINNER
50% of the earnings, making it the single larg- est segment, and provides IVL the ability to capture a larger portion of the value chain as well as re- liably meet customer needs across geographies
customer relations and consequently achieved our highest-ever customer satisfaction score of 85.61%. IVL also achieved a Net Promoter Score of 38 as compared to an average score of 20 (as reported by a third