% 11,040 10,386 -6% Operating and administrative expenses Expected credit loss Finance costs Other expenses 2,003 1,590 554 21 1,921 1,226 453 2 1,974 2,005 448 6 3% 64% -1% 200% -1% 26% -19% -71% 4,086

18.2% 0.2% -4.1% 13.5% 6,370 10,209 309 2,829 7,488 10,274 246 3,108 17.6% 0.6% -20.4% 9.9% Total Revenues 5,553 -4.6% 20,791 22,332 7.4% 19,717 21,116 7.1% Operating and administrative expenses Expected

profit 20.62 24.02 3.40 16.48% 77.04 50.37 (26.66) -34.61% Other income 0.31 0.34 0.04 12.27% 1.60 0.89 (0.70) -43.94% Services expenses (1.31) (1.27) 0.04 -3.11% (3.84) (3.62) 0.22 -5.78% Administrative

period (142.2) 680.9 (823.1) (120.9) (97.8) 2,143.6 (2,241.4) (104.6) Plus: Finance Cost 473.8 449.4 24.4 5.4 1,366.6 1,313.3 53.4 4.1 Income tax expenses (44.3) 123.0 (167.3) (136.0) 154.6 968.4 (813.9

amounted to Baht 1,135.5 million or increased by 3.5% from the third quarter of 2019. Interest income was Baht 1,889.6 million, decreased by 12.6% and interest expenses were Baht 754.1 million, decreased by

(10.68) Operating cost 596.69 621.42 (24.73) Gross profit 110.53 96.48 14.05 Gross profit margin 15.63% 13.44% 2.19% Other income 3.80 1.99 1.81 Selling expenses 2.13 3.04 (0.91) Administrative expenses

gain is attributed to the appreciation of the Thai Baht versus the US dollar. (Separate: Baht 376 million). Selling expenses Total selling expenses of the Company and subsidiary amounting to Baht 95

Management discussion and analysis /Page 2 - Efficiently cost and expenses control measure such as managing staff productivity, marketing expenses control by shift to more social media and digital marketing

397.6 426.7 (29.1) (6.8) Other operating incomes 8.2 5.7 2.5 43.9 Operating income 2,032.4 1,776.7 255.7 14.4 Other operating expenses 703.7 731.4 (27.7) (3.8) Expected credit losses 294.6 100.0 194.6

1,847.5 million, decreased by 13.9% and interest expenses were Baht 619.2 million, decreased by 28.5% when compared to the first quarter of 2020. Interest income decreased because its subsidiary which